FAQs

Iona Bird avatar Jai Hunter avatar Carmen Montgomerie avatar +2
44 articles in this collection
Written by Iona Bird, Jai Hunter, Carmen Montgomerie and 2 others

Amazon EU Marketplaces and A2X

Amazon Europe (amazon.fr, amazon.it, amazon.de, amazon.es) France, Spain, Italy, Germany Does A2X work with the Amazon EU Marketplaces?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon India Marketplace and A2X

Amazon India (amazon.in) - Does A2X work with the Amazon IN Marketplace?
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Written by Iona Bird
Updated over a week ago

Amazon AU Marketplace and A2X

Amazon Australia (amazon.com.au) Does A2X work with the Amazon AU Marketplace?
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Written by Iona Bird
Updated over a week ago

Amazon JP Marketplace and A2X

Amazon Japan (amazon.jp) - Does A2X work with the Amazon Japan Marketplace?
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Written by Iona Bird
Updated over a week ago

Amazon UK Marketplace and A2X

Amazon United Kingdom (amazon.co.uk) Does A2X work with the Amazon UK Marketplace?
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Written by Iona Bird
Updated over a week ago

Amazon MX Marketplace and A2X

Amazon Mexico (amazon.mx) Does A2X work with the Amazon MX Marketplace?
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Written by Iona Bird
Updated over a week ago

How to balance or reconcile your Amazon 1099K to Amazon reports and A2X reports: Step by Step Complete Guide

Need to Balance your 1099K to Amazon Seller Central Reports? Need to Balance your 1099K to A2X Reports?
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Written by Iona Bird
Updated over a week ago

Amazon CA Marketplace and A2X

Amazon Canada (amazon.ca) Does A2X work with the Amazon CA Marketplace?
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Written by Iona Bird
Updated over a week ago

Amazon US Marketplace and A2X

Amazon United States (amazon.com) Does A2X work with the Amazon US Marketplace?
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Written by Iona Bird
Updated over a week ago

Amazon Settlement Inconsistency Detected

Settlement Inconsistency - Inconsistent Amazon Settlement
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Written by Iona Bird
Updated over a week ago

Status Indicators: What do they mean?

What do the buttons beside my settlement mean? Taxes, Accounts, Costs, Sent, Marketplace
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Written by Jai Hunter
Updated over a week ago

Can I change the Accounting System Connection?

Switching from Xero to QuickBooks Online? Switching from QuickBooks Online to Xero?
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Written by Iona Bird
Updated over a week ago

Payable to Amazon / Successful Charge: What are they and how do I account for them?

Amazon Payable Amounts
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

How to upgrade your current plan or subscription

Are your Amazon sales growing? Do you need to upgrade your A2X account?
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Written by Carmen Montgomerie
Updated over a week ago

How to start using A2X again

Getting started again if you left or cancelled and wish to restart your subscription
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Written by Karen Brady
Updated over a week ago

A2X and the GDPR

Learn more about GDPR, privacy policy changes and your consent
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Written by Ashley Schroder
Updated over a week ago

Amazon Lending

How to account for interest on your Amazon Loan
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Written by Karen Brady
Updated over a week ago

Understanding Amazon Transactions

What do these Amazon transactions mean?
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Written by Karen Brady
Updated yesterday

Amazon Settlement formats: V1 and V2 flat file

Amazon settlement report formats: V1 and V2, and how to switch between them
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How to do Bulk Actions for Settlements

What are Bulk Actions used for? You can mass refresh, delete or send settlements. Send all settlements in one operation.
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Written by Karen Brady
Updated over a week ago

How to set up Product Type Grouping

Similar Amazon Product Types? Grouping for Tax Treatment?
Iona Bird avatar
Written by Iona Bird
Updated yesterday

What are Amazon Pay by Invoice (Business settlements) and how do they work?

Amazon Pay by Invoice settlements (business settlements) are typically smaller, and on a different payment cycle
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Written by Ashley Schroder
Updated over a week ago

2018 Plans and COGS beta trial - FAQ

All there is to know about the new 2018 Plan changes
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Written by Carmen Montgomerie
Updated over a week ago

What is Marketplace Facilitator Tax and how do I account for it?

MarketplaceFacilitatorTax-Principal MarketplaceFacilitatorTax-Shipping
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Written by Iona Bird
Updated over a week ago

Can I track FBA shipments for sales through other channels such as Shopify, Magento or eBay?

Handling multi-channel non-amazon sale shipments in A2X
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Written by Ashley Schroder
Updated over a week ago

How to reconcile Seller Central Payments Screen to the A2X settlement summary

Helping you match what you see in Amazon Seller Central to A2X summary transactions
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Written by Ashley Schroder
Updated over a week ago

What are Amazon Accounts and Amazon Markets?       

Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

What is an Amazon Marketplace Region?

How does A2X connect to different Amazon regions and marketplaces?
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Why are some of my settlement files missing in A2X?   

The common reasons behind the missing Amazon settlements
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Written by Ashley Schroder
Updated over a week ago

How long does it take for settlements to appear in my A2X account?

When will A2X fetch your Amazon settlements
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Written by Ashley Schroder
Updated over a week ago

How to Request Settlement History inside A2X

Retrieving Amazon settlement history
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Written by Karen Brady
Updated over a week ago

How far back in time can A2X import Settlements from Amazon?

Can I import summaries from the beginning of the year?
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Written by Karen Brady
Updated over a week ago

How do I add multiple A2X accounts to one User login

Easy access and toggle between multiple Amazon and A2X accounts
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Written by Karen Brady
Updated over a week ago

Can I change my Google Account? Can I invite other users to my Account?

Invite other Google Accounts, including another that you use
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Written by Karen Brady
Updated over a week ago

A2X says connected to Xero/QuickBooks but shows "Unknown Company"

Amazon settlements are not being sent to the accounting software
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Written by Karen Brady
Updated over a week ago

How do I change the email address on my A2X monthly billing?

Manage your billing email inside A2X.
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Written by Karen Brady
Updated over a week ago

How do I connect multiple A2X accounts to the same Xero or QuickBooks Online account?

If you have two or more A2X accounts, you can connect them with one Xero or QuickBooks Online account by sharing the connection.
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How do I know which accounts and tax rates to use for each Amazon income and expense type?   

Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How does A2X convert a foreign currency to my home currency so I can reconcile deposits?

Handling and reconciling foreign currency Amazon Invoices/Journals against Amazon deposits
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How to use an A2X coupon code

Where to put an A2X coupon code when subscribing
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Written by Ashley Schroder
Updated over a week ago

How do I close my account?

Cancel my A2X subscription
Karen Brady avatar
Written by Karen Brady
Updated yesterday

Does A2X handle sales and fees from other channels such as Shopify, Magento or eBay

Importing the sales, fees and other transactions from Shopify, Magento, BigCommerce or eBay into Xero or QuickBooks Online
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Does A2X actually import the individual orders? Or does it only do the summaries?

What is imported in the settlements from Amazon
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Written by Karen Brady
Updated over a week ago

How do I map accounts and tax rates to each Amazon income and expense type? 

What do I need to know about the Accounts and Taxes mapping feature?
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Written by Karen Brady
Updated over a week ago