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How do I set up my multi-channel subscription?
How do I set up my multi-channel subscription?


Amy Crooymans avatar
Written by Amy Crooymans
Updated over a week ago

Connecting multiple A2X accounts under a multi-channel plan

If you’re an ecommerce seller selling on multiple channels, such as on Shopify and on Amazon, than the A2X Multi-Channel plans could be a good option for you. These plans allow you to have multiple A2X accounts, on different platforms, under one A2X subscription and A2X allows you to choose what plans to link.

When you subscribe to an A2X multi-channel plan, you can then connect up the other A2X account under the one subscription.

To do this, firstly ensure you’ve already subscribed one of the accounts to this multi-channel plan. You also need to make sure that none of the other channels that you plan to connect are subscribed to any other A2X plan.

From there follow these steps:

Once you have decided to subscribe to one of our Multi-channel subscription plans, you can choose to subscribe the main billing account through two options.

The first is to click on the orange ‘choose plan’ link located at the top of your A2X account:

Enter your payment information on your Billing page and save your payment information. You'll be able to edit your payment information at any time by clicking on the 'Update' link:

Once your payment information is saved, you are ready to pick the account(s) you would like to upgrade or subscribe. Please go to your Subscription settings and view your A2X accounts.

Click on the 'Choose Plan' and you will be redirected to our subscriptions page.

Choose the plan that best fits your needs. For larger plans you can click the link as shown:

The Multi-channel plans will be displayed and you can choose the Multi-channel plan which supports the number of A2X sales channels and the combined monthly orders:

Now you can click ‘Add to my own bill’ beneath the Multi-channel you have decided to subscribe to and you will be taken to the Payment confirmation page where you can click the blue 'Get Started' button.

You can now link your additional A2X accounts to the paid plan by going to your Subscriptions page, and choosing the 'Link Accounts' button next to your upgraded account.

Then, link your additional A2X accounts to your new multi-plan.

The first A2X account listed is the one that is subscribed to the Multi-channel plan. Then by clicking on the dropdown arrows, you will see the available A2X accounts that can also be connected. Please note, you can only connect A2X accounts that aren’t already subscribed to another plan. Once you’ve selected the accounts, click ‘Save’.

Each multi plan has a total order volume allowance, such as 10,000 orders per month. If you connect multiple accounts that push you over your monthly order allowance, you will get a message from A2X prompting you to upgrade.

If you’d like to add an account that is already subscribed to another A2X plan, you will need to cancel this subscription before you can connect it under the one Multi-channel plan.

If you’d like to cancel your subscription you can do this in the usual way, however, do note, but canceling the subscription, you will unlink all of your accounts and they will be switched back into trial mode. More on cancelling your A2X subscription here

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