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FAQs
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+4
47 articles in this collection
Written by
Ashley Schroder,
Iona Bird,
Steven Waters
and 4 others
How do I connect multiple A2X accounts under my premium subscription?
Connecting multiple A2X accounts under your premium subscription
Written by
Amy Crooymans
Updated over a week ago
How do I set up my multi-channel subscription?
Connecting multiple A2X accounts under a multi-channel plan
Written by
Amy Crooymans
Updated over a week ago
General FAQS
Does A2X actually import the individual Amazon orders? Or does it only do the consolidated entries?
What is imported in the settlements from Amazon?
Written by
Iona Bird
Updated over a week ago
How does A2X convert a foreign currency to my home currency so I can reconcile deposits?
Handling and reconciling foreign currency Amazon Invoices/Journals against Amazon deposits
Written by
Iona Bird
Updated over a week ago
Can I track FBA shipments for sales through other channels such as Etsy, Magento or eBay?
Handling multi-channel non-amazon sale shipments in A2X
Written by
Ashley Schroder
Updated over a week ago
Understanding Amazon Transactions
What do these Amazon transactions mean?
Written by
Iona Bird
Updated over a week ago
A2X and Making Tax Digital
Does A2X for Shopify and Amazon comply with Making Tax Digital?
Written by
Elspeth Cordray
Updated over a week ago
How long does it take for settlements to appear in my A2X account?
When will A2X fetch your Amazon settlements
Written by
Ashley Schroder
Updated over a week ago
Status Indicators: What do they mean?
Settlement labels: Taxes, Accounts, Costs, Sent, Marketplace
Written by
Iona Bird
Updated over a week ago
Why is my settlement 'on hold' and how do I release it?
What to do when you settlement is on hold and what it means.
Written by
Ashley Schroder
Updated over a week ago
Why do my settlements have a different currency than Amazon deposits?
Amazon converts the funds before depositing them in my account
Written by
Iona Bird
Updated over a week ago
Amazon Lending
How to account for interest on your Amazon Loan
Written by
Iona Bird
Updated over a week ago
What is Marketplace Facilitator Tax and how do I account for it?
MarketplaceFacilitatorTax-Principal MarketplaceFacilitatorTax-Shipping
Written by
Iona Bird
Updated over a week ago
What are Amazon Pay by Invoice (Business settlements) and how do they work?
Amazon Pay by Invoice settlements (business settlements) are typically smaller, and on a different payment cycle
Written by
Ashley Schroder
Updated over a week ago
Payable to Amazon / Successful Charge: What are they and how do I account for them?
Amazon Payable Amounts
Written by
Iona Bird
Updated over a week ago
Raising cases with Amazon Seller Support
Tips for getting your issue resolved quickly using Amazon Seller support
Written by
Jana Kohut
Updated over a week ago
A2X and the GDPR
Learn more about GDPR, privacy policy changes and your consent
Written by
Ashley Schroder
Updated over a week ago
Amazon Marketplaces and Regions
What is an Amazon Marketplace Region?
How does A2X connect to different Amazon regions and marketplaces?
Written by
Iona Bird
Updated over a week ago
What are Amazon Accounts and Amazon Markets?
Written by
Ashley Schroder
Updated over a week ago
Amazon US Marketplace and A2X
Amazon United States (amazon.com) Does A2X work with the Amazon US Marketplace?
Written by
Iona Bird
Updated over a week ago
Amazon CA Marketplace and A2X
Amazon Canada (amazon.ca) Does A2X work with the Amazon CA Marketplace?
Written by
Iona Bird
Updated over a week ago
Amazon MX Marketplace and A2X
Amazon Mexico (amazon.mx) Does A2X work with the Amazon MX Marketplace?
Written by
Iona Bird
Updated over a week ago
Amazon UK Marketplace and A2X
Amazon United Kingdom (amazon.co.uk) Does A2X work with the Amazon UK Marketplace?
Written by
Iona Bird
Updated over a week ago
Amazon EU Marketplaces and A2X
Amazon Europe (amazon.fr, amazon.it, amazon.de, amazon.es, amazon.nl). Does A2X work with the Amazon EU Marketplaces?
Written by
Iona Bird
Updated over a week ago
Amazon AU Marketplace and A2X
Amazon Australia (amazon.com.au) Does A2X work with the Amazon AU Marketplace?
Written by
Iona Bird
Updated over a week ago
Amazon JP Marketplace and A2X
Amazon Japan (amazon.jp) - Does A2X work with the Amazon Japan Marketplace?
Written by
Iona Bird
Updated over a week ago
Amazon India Marketplace and A2X
Amazon India (amazon.in) - Does A2X work with the Amazon IN Marketplace?
Written by
Iona Bird
Updated over a week ago
Amazon SG Marketplace and A2X
Amazon Singapore (amazon.sg) Does A2X work with the Amazon SG Marketplace?
Written by
Cecilia Pizarras
Updated over a week ago
Amazon AE Marketplace and A2X
Amazon United Arab Emirates (amazon.ae) Does A2X work with the Amazon AE Marketplace?
Written by
Cecilia Pizarras
Updated over a week ago
Billing and Subscriptions
How do I change the email address on my A2X monthly billing?
Manage your billing email inside A2X.
Written by
Iona Bird
Updated over a week ago
How to use an A2X coupon code
Where to put an A2X coupon code when subscribing
Written by
Ashley Schroder
Updated over a week ago
How do I close my account?
Cancel my A2X subscription
Written by
Iona Bird
Updated over a week ago
Connections and Logins
How do I add multiple A2X accounts to one User login
Easy access and toggle between multiple Amazon, Shopify and A2X accounts
Written by
Iona Bird
Updated over a week ago
How do I connect multiple A2X accounts to the same Xero or QuickBooks Online account?
Connect two or more A2X accounts with one Xero or QuickBooks Online account by sharing the connection.
Written by
Iona Bird
Updated over a week ago
A2X says connected to Xero or QuickBooks Online but shows "Unknown Company"
Amazon settlements are not being sent to the accounting software
Written by
Iona Bird
Updated over a week ago
Can I change my Google Account? Can I invite other users to my Account?
Invite using other email address, including another that you use
Written by
Iona Bird
Updated over a week ago
Can I change the Accounting System Connection?
Switching from Xero to QuickBooks Online? Switching from QuickBooks Online to Xero?
Written by
Iona Bird
Updated over a week ago
Account Mapping and Configuration
How do the Accounts and Taxes mapping tools work?
This article describes the tools available on the Accounts and Taxes mapping screen and how they work
Written by
Ashley Schroder
Updated over a week ago
A2X for Amazon - Accounts Mapping: Transaction Type Categories
A2X Accounts and Taxes page transaction type categories
Written by
Iona Bird
Updated over a week ago
How to do Bulk Actions on Settlements or Payouts
What are Bulk Actions used for? You can mass refresh, delete, send or export settlements/payouts.
Written by
Iona Bird
Updated over a week ago
How to reconcile Seller Central Payments Screen to the A2X settlement summary
Helping you match what you see in Amazon Seller Central to A2X summary transactions
Written by
Ashley Schroder
Updated over a week ago
How to balance or reconcile your Amazon 1099K to Amazon reports and A2X reports: Step by Step Complete Guide
Need to Balance your 1099K to Amazon Seller Central Reports? Need to Balance your 1099K to A2X Reports?
Written by
Iona Bird
Updated over a week ago
Settlement History & Missing Data
How to Request Settlement History inside A2X
Retrieving Amazon settlement history
Written by
Iona Bird
Updated over a week ago
How far back in time can A2X import Settlements from Amazon?
Can I import summaries from the beginning of the year?
Written by
Iona Bird
Updated over a week ago
Why are some of my settlement files missing in A2X?
The common reasons behind the missing Amazon settlements
Written by
Ashley Schroder
Updated over a week ago
Why Does it Show "Archived or Missing" in the Settlement Status ?
S
Written by
Steven Waters
Updated over a week ago
Amazon settlement formats: V1 and V2 flat file
Amazon settlement report formats: V1 and V2, and how to switch between them
Written by
Ashley Schroder
Updated over a week ago