FAQs

Ashley Schroder avatar Iona Bird avatar Steven Waters avatar +7
61 articles in this collection
Written by Ashley Schroder, Iona Bird, Steven Waters and 7 others
General FAQS

Shopify Integration by Xero vs A2X

Curious about whether A2X is the best option for integrating Shopify with Xero? We've done the research for you!
Ellen Main avatar
Written by Ellen Main
Updated over a week ago

What is the A2X Carried Forward Balance: Video Tutorial

Iona Bird avatar
Written by Iona Bird
Updated this week

New Settlement/Payout/Deposit page layout

How to navigate our new settlement/payout/deposit page
Mariko Newman avatar
Written by Mariko Newman
Updated over a week ago

Are the A2X transactions automatically posted to the accounting system?

With A2X, you have complete control over what gets posted to your accounting system
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Does A2X actually import the individual Amazon orders? Or does it only do the consolidated entries?

What is imported in the settlements from Amazon?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

How does A2X convert a foreign currency to my home currency so I can reconcile deposits?

Handling and reconciling foreign currency Amazon Invoices/Journals against Amazon deposits
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Can I track FBA shipments for sales through other channels such as Etsy, Magento or eBay?

Handling multi-channel non-amazon sale shipments in A2X
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

Understanding Amazon Transactions

What do these Amazon transactions mean?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

A2X and Making Tax Digital

Does A2X for Shopify, Amazon, Ebay and Etsy comply with Making Tax Digital?
Elspeth Cordray avatar
Written by Elspeth Cordray
Updated over a week ago

How long does it take for settlements to appear in my A2X account?

When will A2X fetch your Amazon settlements
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

Status Indicators: What do they mean?

Settlement labels: Taxes, Accounts, Costs, Sent, Marketplace
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Why is my settlement 'on hold' and how do I release it?

What to do when you settlement is on hold and what it means.
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

Why do my settlements have a different currency than Amazon deposits?

Amazon converts the funds before depositing them in my account
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon Lending

How to account for interest on your Amazon Loan
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

What is Marketplace Facilitator Tax and how do I account for it?

MarketplaceFacilitatorTax-Principal MarketplaceFacilitatorTax-Shipping
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

What are Amazon Pay by Invoice (Business settlements) and how do they work?

Amazon Pay by Invoice settlements (business settlements) are typically smaller, and on a different payment cycle
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

Payable to Amazon / Successful Charge: What are they and how do I account for them?

Amazon Payable Amounts
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Raising cases with Amazon Seller Support

Tips for getting your issue resolved quickly using Amazon Seller support
Jana Kohut avatar
Written by Jana Kohut
Updated over a week ago

A2X and the GDPR

Learn more about GDPR, privacy policy changes and your consent
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago
Amazon Marketplaces and Regions

What is an Amazon Marketplace Region?

How does A2X connect to different Amazon regions and marketplaces?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

What are Amazon Accounts and Amazon Markets?       

Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

Amazon US Marketplace and A2X

Amazon United States (amazon.com) Does A2X work with the Amazon US Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon CA Marketplace and A2X

Amazon Canada (amazon.ca) Does A2X work with the Amazon CA Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon MX Marketplace and A2X

Amazon Mexico (amazon.mx) Does A2X work with the Amazon MX Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon UK Marketplace and A2X

Amazon United Kingdom (amazon.co.uk) Does A2X work with the Amazon UK Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon EU Marketplaces and A2X

Amazon Europe (amazon.fr, amazon.it, amazon.de, amazon.es, amazon.nl). Does A2X work with the Amazon EU Marketplaces?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon AU Marketplace and A2X

Amazon Australia (amazon.com.au) Does A2X work with the Amazon AU Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon JP Marketplace and A2X

Amazon Japan (amazon.jp) - Does A2X work with the Amazon Japan Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon India Marketplace and A2X

Amazon India (amazon.in) - Does A2X work with the Amazon IN Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon SG Marketplace and A2X

Amazon Singapore (amazon.sg) Does A2X work with the Amazon SG Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Amazon AE Marketplace and A2X

Amazon United Arab Emirates (amazon.ae) Does A2X work with the Amazon AE Marketplace?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago
Account Mapping and Configuration

What are the Marketplace Facilitator Tax lines (MFT) in UK/EU settlements?

Marketplace Facilitator Tax, does this affect VAT?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

Automation settings in A2X: Auto-posting, Auto-mapping and Auto-Approve Invoices

v2. learn about the automation features currently available and suggestions on how and when to enable these features
Natalie Flex avatar
Written by Natalie Flex
Updated over a week ago

Unknown Country transactions in A2X, what does it mean and how do I map these transactions?

v2. For users experiencing the unknown country transactions descriptions in the A2X invoice or mapping page
Natalie Flex avatar
Written by Natalie Flex
Updated over a week ago

Enabled advanced mapping rules in A2X for Amazon for UK VAT, OSS/IOSS and AU GST registered sellers

V2. Sellers registered in multiple countries can enabled advanced mapping rules in A2X for Amazon accounts
Natalie Flex avatar
Written by Natalie Flex
Updated over a week ago

Automapping Rules: how to create and set your rules in A2X

V2.
Natalie Flex avatar
Written by Natalie Flex
Updated over a week ago

Mapping in A2X to include or exclude transactions from your tax module

This article will help businesses understand the tax mapping considerations when setting up an A2X account
Natalie Flex avatar
Written by Natalie Flex
Updated over a week ago

How do the Accounts and Taxes mapping tools work?

This article describes the tools available on the Accounts and Taxes mapping screen and how they work
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

A2X for Amazon - Accounts Mapping: Transaction Type Categories

V1. A2X Accounts and Taxes page transaction type categories
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

How to do Bulk Actions on Settlements or Payouts

What are Bulk Actions used for? You can mass refresh, delete, send or export settlements/payouts.
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

How to reconcile Seller Central Payments Screen to the A2X settlement summary

Helping you match what you see in Amazon Seller Central to A2X summary transactions
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How to balance or reconcile your Amazon 1099K to Amazon reports and A2X reports: Step by Step Complete Guide

Need to Balance your 1099K to Amazon Seller Central Reports? Need to Balance your 1099K to A2X Reports?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago