FAQs

Auto-Post settings

Auto-Post your settlements/payouts and your COGS to your accounting system

Written by Mariko Newman
Updated over a week ago

How do I connect multiple A2X accounts under my premium subscription plan?

Cheddar Billing

Written by Amy Crooymans
Updated over a week ago

How do I set up my multi-channel subscription?

Cheddar Billing

Written by Amy Crooymans
Updated over a week ago

What is 'free trial' mode?

An overview of your A2X free trial account

Written by Amy Crooymans
Updated over a week ago

What if I am selling on multiple marketplaces or stores?

Find out how many A2X connections you would need.

Written by Amy Crooymans
Updated over a week ago

Shopify Integration by Xero vs A2X

Curious about whether A2X is the best option for integrating Shopify with Xero? We've done the research for you!

Written by Ellen Main
Updated over a week ago

What is the A2X Carried Forward Balance: Video Tutorial

Written by Iona Bird
Updated this week

New Settlement/Payout/Deposit page layout

How to navigate our new settlement/payout/deposit page

Written by Mariko Newman
Updated over a week ago

Are the A2X transactions automatically posted to the accounting system?

With A2X, you have complete control over what gets posted to your accounting system

Written by Iona Bird
Updated over a week ago

Does A2X actually import the individual Amazon orders? Or does it only do the consolidated entries?

What is imported in the settlements from Amazon?

Written by Iona Bird
Updated over a week ago

How does A2X convert a foreign currency to my home currency so I can reconcile deposits?

Handling and reconciling foreign currency Amazon Invoices/Journals against Amazon deposits

Written by Iona Bird
Updated over a week ago

Can I track FBA shipments for sales through other channels such as Etsy, Magento or eBay?

Handling multi-channel non-amazon sale shipments in A2X

Written by Ashley Schroder
Updated over a week ago

Understanding Amazon Transactions

What do these Amazon transactions mean?

Written by Iona Bird
Updated over a week ago

A2X and Making Tax Digital

Does A2X for Shopify, Amazon, Ebay and Etsy comply with Making Tax Digital?

Written by Elspeth Cordray
Updated over a week ago

How long does it take for settlements to appear in my A2X account?

When will A2X fetch your Amazon settlements

Written by Ashley Schroder
Updated over a week ago

Status Indicators: What do they mean?

Settlement labels: Taxes, Accounts, Costs, Sent, Marketplace

Written by Iona Bird
Updated over a week ago

Why is my settlement 'on hold' and how do I release it?

What to do when you settlement is on hold and what it means.

Written by Ashley Schroder
Updated over a week ago

Why do my settlements have a different currency than Amazon deposits?

Amazon converts the funds before depositing them in my account

Written by Iona Bird
Updated over a week ago

Amazon Lending

How to account for interest on your Amazon Loan

Written by Iona Bird
Updated over a week ago

What is Marketplace Facilitator Tax and how do I account for it?

MarketplaceFacilitatorTax-Principal MarketplaceFacilitatorTax-Shipping

Written by Iona Bird
Updated over a week ago

What are Amazon Pay by Invoice (Business settlements) and how do they work?

Amazon Pay by Invoice settlements (business settlements) are typically smaller, and on a different payment cycle

Written by Ashley Schroder
Updated over a week ago

Payable to Amazon / Successful Charge: What are they and how do I account for them?

Amazon Payable Amounts

Written by Iona Bird
Updated over a week ago

Raising cases with Amazon Seller Support

Tips for getting your issue resolved quickly using Amazon Seller support

Written by Jana Kohut
Updated over a week ago

A2X and the GDPR

Learn more about GDPR, privacy policy changes and your consent

Written by Ashley Schroder
Updated over a week ago

What is an Amazon Marketplace Region?

How does A2X connect to different Amazon regions and marketplaces?

Written by Iona Bird
Updated over a week ago

What are Amazon Accounts and Amazon Markets?       

Written by Ashley Schroder
Updated over a week ago

Amazon US Marketplace and A2X

Amazon United States (amazon.com) Does A2X work with the Amazon US Marketplace?

Written by Iona Bird
Updated over a week ago

Amazon CA Marketplace and A2X

Amazon Canada (amazon.ca) Does A2X work with the Amazon CA Marketplace?

Written by Iona Bird
Updated over a week ago

Amazon MX Marketplace and A2X

Amazon Mexico (amazon.mx) Does A2X work with the Amazon MX Marketplace?

Written by Iona Bird
Updated over a week ago

Amazon UK Marketplace and A2X

Amazon United Kingdom (amazon.co.uk) Does A2X work with the Amazon UK Marketplace?

Written by Iona Bird
Updated over a week ago

Amazon EU Marketplaces and A2X

Amazon Europe (amazon.fr, amazon.it, amazon.de, amazon.es, amazon.nl). Does A2X work with the Amazon EU Marketplaces?

Written by Iona Bird
Updated over a week ago

Amazon AU Marketplace and A2X

Amazon Australia (amazon.com.au) Does A2X work with the Amazon AU Marketplace?

Written by Iona Bird
Updated over a week ago

Amazon JP Marketplace and A2X

Amazon Japan (amazon.jp) - Does A2X work with the Amazon Japan Marketplace?

Written by Iona Bird
Updated over a week ago

Amazon India Marketplace and A2X

Amazon India (amazon.in) - Does A2X work with the Amazon IN Marketplace?

Written by Iona Bird
Updated over a week ago

Amazon SG Marketplace and A2X

Amazon Singapore (amazon.sg) Does A2X work with the Amazon SG Marketplace?

Written by Iona Bird
Updated over a week ago

Amazon AE Marketplace and A2X

Amazon United Arab Emirates (amazon.ae) Does A2X work with the Amazon AE Marketplace?

Written by Iona Bird
Updated over a week ago

How do I change the email address on my A2X monthly billing?

Manage your billing email inside A2X.

Written by Iona Bird
Updated over a week ago

How do I close my account?

Permanently close my account

Written by Misty Hardwick
Updated over a week ago

How to use an A2X coupon code

Where to put an A2X coupon code when subscribing

Written by Ashley Schroder
Updated over a week ago

How do I cancel my subscription plan and close my account?

Cheddar Billing

Written by Iona Bird
Updated over a week ago

How do I add multiple A2X accounts to one User login

Easy access and toggle between multiple A2X accounts

Written by Iona Bird
Updated over a week ago

How do I connect multiple A2X accounts to the same Xero or QuickBooks Online account?

Connect two or more A2X accounts with one Xero or QuickBooks Online account by sharing the connection.

Written by Iona Bird
Updated over a week ago

A2X says connected to Xero or QuickBooks Online but shows "Unknown Company"

Settlements/payouts are not being sent to the accounting software

Written by Iona Bird
Updated over a week ago

Can I change my Google Account? Can I invite other users to my Account?

Invite using other email address, including another that you use

Written by Iona Bird
Updated over a week ago

Can I change the Accounting System Connection?

Switching from Xero to QuickBooks Online? Switching from QuickBooks Online to Xero?

Written by Iona Bird
Updated over a week ago

What are the Marketplace Facilitator Tax lines (MFT) in UK/EU settlements?

Marketplace Facilitator Tax, does this affect VAT?

Written by Iona Bird
Updated over a week ago

Automation settings in A2X: Auto-posting, Auto-mapping and Auto-Approve Invoices

v2. learn about the automation features currently available and suggestions on how and when to enable these features

Written by Natalie Flex
Updated over a week ago

Unknown Country transactions in A2X, what does it mean and how do I map these transactions?

v2. For users experiencing the unknown country transactions descriptions in the A2X invoice or mapping page

Written by Natalie Flex
Updated over a week ago

Enabled advanced mapping rules in A2X for Amazon for UK VAT, OSS/IOSS and AU GST registered sellers

V2. Sellers registered in multiple countries can enabled advanced mapping rules in A2X for Amazon accounts

Written by Natalie Flex
Updated over a week ago

Automapping Rules: how to create and set your rules in A2X

V2.

Written by Natalie Flex
Updated over a week ago

Mapping in A2X to include or exclude transactions from your tax module

This article will help businesses understand the tax mapping considerations when setting up an A2X account

Written by Natalie Flex
Updated over a week ago

How do the Accounts and Taxes mapping tools work?

This article describes the tools available on the Accounts and Taxes mapping screen and how they work

Written by Ashley Schroder
Updated over a week ago

A2X for Amazon - Accounts Mapping: Transaction Type Categories

V1. A2X Accounts and Taxes page transaction type categories

Written by Iona Bird
Updated over a week ago

How to do Bulk Actions on Settlements or Payouts

What are Bulk Actions used for? You can mass refresh, delete, send or export settlements/payouts.

Written by Iona Bird
Updated over a week ago

How to reconcile Seller Central Payments Screen to the A2X settlement summary

Helping you match what you see in Amazon Seller Central to A2X summary transactions

Written by Ashley Schroder
Updated over a week ago

How to balance or reconcile your Amazon 1099K to Amazon reports and A2X reports: Step by Step Complete Guide

Need to Balance your 1099K to Amazon Seller Central Reports? Need to Balance your 1099K to A2X Reports?

Written by Iona Bird
Updated over a week ago

How to Request Settlement History inside A2X

Retrieving Amazon settlement history

Written by Iona Bird
Updated over a week ago

How far back in time can A2X import Settlements from Amazon?

Can I import summaries from the beginning of the year?

Written by Iona Bird
Updated over a week ago

Why are some of my settlement files missing in A2X?   

The common reasons behind the missing Amazon settlements

Written by Ashley Schroder
Updated over a week ago

Why Does it Show "Archived or Missing" in the Settlement Status ?

Written by Steven Waters
Updated over a week ago

Amazon settlement formats: V1 and V2 flat file

Amazon settlement report formats: V1 and V2, and how to switch between them

Written by Ashley Schroder
Updated over a week ago