When you see "Unknown Company" where your company name should be, it means that there is a connection problem:

To resolve this problem, go to Settings > Connections.
In case of Xero, click on Reset Connection and follow the prompts.

In case of QBO, click on Disconnect QuickBooks and follow the prompts to re-connect.

If you have further questions, feel free to reach out to us at contact@a2xaccounting.com. We'd be happy to help.

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