A2X for Shopify fetches two types of payouts: Shopify Payments and other payment gateways, also know as payment processors.
By default, A2X will import Shopify Payments payouts which will match to your deposits received from Shopify in your accounting system.
The other payment gateways will be summarised into daily payouts by default and will include any order that happened in that period - if there were no transactions in the period for other gateways, no payout will be generated.
If you wish to have them generated as weekly or monthly payouts, you can change this in Settings > Connections.
This article addresses the common reasons why you may be missing one or both types of a payout.
Missing Shopify Payments
Here are the reasons you may not see your payouts in A2X:
Payouts that are not yet closed in Shopify will not be imported to A2X, please allow 1-2 days for these to be imported.
The connection from A2X to Shopify has been interrupted and the payouts cannot be imported, please try to disconnect and reconnect your Shopify store.
Missing Other Payment Gateways
Here are the reasons you may not see Other Payment Gateways in A2X:
There are no transactions in the period being summarised, so no payout is created.
If you need to initiate history fetch greater than the last 3 months on other payment gateways, please contact our support team.
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