Sometimes Accounting and Bookkeeping firms have clients that are the account admins however the Accounting/Bookkeeping firm would like to add one of their internal teams to the account.  Follow these steps to do so (please note that this functionality works for all situations whereby a user would like to add a team but the user IS NOT the account admin). 

Step 1: Navigate to the teams management page

A user navigates to the teams management page via the drop down menu and locates the team that will need to be linked to the account.  Select 'Request to account admin.....'

Step 2: Enter the client email address

Enter the email address of your client/user whom is the account admin and select 'Send Request'.

Step 3:  Request is sent 

A request will be sent to this client/user email address.  Please note that:

  • The "initiator" (you) will get a copy of the email sent to the account admin, but do not try to click on the buttons. The email is just for the initiator (your) records.

Step 4: Email received and actioned

The client (account admin) will select 'Grant Access'.

  • The invite is only valid for a number of days, and can only be used once. Granting, denying and pressing "wrong email" (that button in the invite email) all count as "using" the invite.

Step 5: Login to A2X

The client will proceed to login and would then need to accept the team request for the given account for which they are account admin.  

The client will then select the accounts they wish to give access to the team to and then select 'Grant Access'.  

Step 6: Confirmation email automatically sent

A confirmation email will be sent to the initiator of the request (Accounting or Bookkeeping firm).

Step 7 - Confirm that the correct team has been linked to the account

For the Accountant/Bookkeeper - The new team will now show the account that has been linked via this process.  This can be checked by navigating to Teams->finding the correct team and viewing the account below OR by navigating to the account and viewing the team. 

For a general overview of how teams works please refer to the teams article HERE

Hint: If you are in chat and wish to view the article outside of the chat window, please click HERE

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