The "Unknown Country" description is an indicator that A2X is still updating your transactions from the e-commerce channels. The country-level information is still "unknown" and will be updated to a specific country once the data has been fully updated in our system.
There are two places in A2X where you might see a transaction that include "unknown country" in the transaction descriptions:
1. Unknown Country in Invoice descriptions
When you review your settlement in A2X and view your transaction details the unknown country transactions may appear.
An example of settlements list with a "hold" button:
An example of reviewing a settlement that is "on hold". Please note the red message at the top of the page explaining the reason for the hold.
2. Unknown Country in Mapping Page Transaction Details
The hold button will be released when the transactions have been updated and the country-level data is available. The mapping page will update to reflect the country level transaction.
Once the information is updated, you will be able to map your corresponding accounts and tax rates. It may take up to 24 hours for the information to update and the time varies based on the data available from the e-commerce channel integration.
An example of a settlement after the data has been updated
You may notice that your Accounts and Taxes mapping page still includes "Unknown" country. This means that there is a settlement in your account that has not been updated yet.
You can exclude these transactions when you are new to A2X.
Complete your mapping based on the updated information available:
If you prefer to map these unknown country transactions in A2X, the recommended option is to map your accounts and tax rates assuming the shipped-to country is your registered country. This "safe mapping" method will prevent you from accidentally excluding tax/VAT transactions in your financial reports.
Do you need help with your A2X set up?
Are you struggling with setting up your Accounts and Taxes page and you would like some help from an accountant or bookkeeper? We have a directory full of expert accounting/bookkeeping partners around the world who are ready to assist with your e-commerce accounting and A2X.
Please click HERE to find an expert.
If you have further questions or need assistance, feel free to reach out to us at email@example.com. We would be glad to help you.