This article explains how to connect your TikTok Shop account to A2X. You will need to have already created your A2X account before following these steps. See [How to set up A2X for TikTok Shop] if you have not done this yet.
Before you begin
Make sure you have the following ready:
A TikTok Shop seller account with active credentials. You must use the shop's owner account (sometimes called the main account). This is the email used to register the shop when it was first set up and it is the only account that can authorise apps like A2X.
Not sure which account you have? Log in and open your account settings. Only the owner account can see User Management and Linked TikTok Accounts. If those options are not visible, you are signed in to a staff (sub) account - log back in with the owner account instead.
The email address associated with that owner account.
Access to the inbox for that email address (you will need to accept an invitation).
Connecting your TikTok Shop
From your A2X dashboard, you will be prompted to connect your TikTok Shop. You will see two options:
I have access - select this if you are the owner of the TikTok Shop account or have the login credentials. Click Connect and you will be redirected to TikTok to authorise A2X.
Request access - select this if you are an accountant or bookkeeper and your client needs to make the connection themselves. Enter the client's name and email address and A2X will send them an invitation to connect. See [Request TikTok Shop owner to connect to TikTok Shop] for more detail on this option.
Once you have authorised A2X, you will be redirected back to A2X and your settlement history will begin importing. This usually takes 10 to 20 minutes, though it can take longer for larger accounts.
Note: A2X imports up to 12 months of TikTok Shop history, depending on your plan level. Once imported, you will see your payouts listed in A2X.
Troubleshooting
Issue | What to do |
Invitation email not received | Check spam or junk folder. If not there, ask A2X support to resend. |
TikTok authorisation page won't load | Try a different browser or clear your cache. If it continues, contact support. |
Authorised but not redirected back to A2X | Close the tab and go to A2X manually. If TikTok Shop does not show as connected, contact support. |
Error message during authorisation | Take a screenshot and contact support. |
Questions?
If you run into any problems connecting your TikTok Shop, please contact the A2X support team and we will be happy to help.