As part of a recent database migration to improve the history fetch functionality and enhance overall performance, we identified an issue that impacted a small number of accounts with ‘exclude payment gateways’ or ‘exclude shopping channels’ settings enabled.
Some payouts processed for your Shopify account between November 1st and December 3rd, 2024 may have been generated incorrectly. This could mean that Shopify orders from excluded payment gateways or shopping channels were inadvertently included in your A2X payouts and posted to your accounting software.
If you have already posted these impacted payouts to your accounting software, A2X will automatically create ‘adjustment’ entries to correct these discrepancies. Please log in to your A2X account and post these ‘adjustment’ entries to your accounting software. See more details on this below
If you haven’t already posted the entry to your accounting software then you don’t need to do anything, as they will have now been corrected.
We’ve already rolled out a fix, so going forward your entries will now process as expected.
Posting adjustment entries:
1. Identify adjustment entries
Visit the Payouts page, where you will see 'adjustment' entries in your list of Payouts. You can review these entries by clicking on the date. Here is an example of what the adjusting entry could look like:
2. Send them to your accounting software
Send all of the adjustment entries to your account software. This can be done in bulk by selecting all of the entries and clicking 'Post of QBO' or 'Post to Xero'.
If you have any questions or need assistance, our customer success team is here to help. Reach out via the webchat or by emailing contact@a2xaccounting.com