With A2X Simplified Billing, you can bring multiple A2X subscriptions onto one monthly invoice. The new process means that you'll have just one payment per month covering all of your A2X subscriptions. Here are instructions for merging your A2X subscriptions.
Before you start, you’ll need:
A credit card for billing
Access to all accounts for the subscriptions you’d like to add to your one bill
You don’t need to be the admin of an account to add it to your bill; you only need user access to the account. A2X will show you a list of the accounts you can access, so you can select which ones you’d like to add to your bill.
Once you’ve migrated to A2X Simplified Billing, all future subscriptions can be added to your new, single monthly invoice.
You first need to log into A2X and then click here to get started.
1. Enter your Payment Information
On the first page, you’ll need to enter your credit card and billing details. The email address you enter here will be the admin of the billing account and where the invoices are sent to.
Once you’ve entered your credit card and billing details, click ‘Save and continue’.
2. Add your subscriptions
On the next page - ‘My subscriptions' page, you will see a list of all subscriptions with the same billing email that matches the email address you’re currently logged in with.
Review the subscriptions listed, select which you'd like to add, then click ‘Confirm and continue’.
On the following page, you will be able to add subscriptions that are currently billed through other user profiles.
3. Subscriptions paid by others
On the next page, you’ll see a list of the accounts you can access as user, but you aren’t the billing admin. For example, you might have been invited to join an account, but the billing was set up by someone else (or is linked to a different email address). This page gives you the option to add these accounts to your one bill.
You can select any subscriptions you’d like to add to your one bill by selecting the checkbox and then clicking ‘Add to my billing’.
If a subscription is selected from this list, the person with the original billing email will receive a notification explaining that the payment information has been changed. You’ll also receive a copy of this email too.
If there are no accounts you’d like to add, you can select ‘Skip this step’.
You’ll then see a summary of the subscriptions that will be consolidated and added to your monthly invoice.
Here you’ll also see any discounts that will be applied to your account, if applicable.
You might also see a note about proration. You’re moving multiple subscriptions onto one bill, so going forward, all of your subscriptions will be charged on the same date.
The system will take a look at all of your current subscriptions, including when you’re paid up to, and work out which date is most logical to be your new billing date.
You won’t be charged for your new total subscription amount until your billing date; however, you might be charged a prorated amount.
Your current subscriptions will likely all have different billing dates, which means some proration might occur to bring everything in line with your new billing date.
You can download a copy of the prorated amount to see the workings, should you need it.
Once you’ve reviewed the subscriptions, click ‘Confirm and finish’ to finalize the migration.
You’ll then see a pop-up explaining that your migration is now in progress. This could take up to several minutes to finalize. You’ll be redirected to your home page.
After the consolidation is complete, you can access your new subscription page by clicking Profile > Subscriptions. If the consolidation is still in progress, the subscription page will not be available yet.
Once you’ve successfully completed a migration, you will receive a $0.00 invoice.
This is to confirm that your first payment hasn’t been charged yet.
The full monthly invoice will not be processed until the billing cycle start date.
The start date varies per user.
You might also be emailed a proration invoice if you’ve been charged a prorated amount.
You can view and download your invoices under the billing tab of your subscription profile.
If you have any questions, please contact our Customer Success team via the blue chat icon in the bottom right of your screen, or via email@example.com.
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