Only the admin user of a certain A2X account will be able to access this section.
For standard users, the section will be displayed like this:
We will outline the options that admin users will have on their Billing page.
Does your page look different? Click HERE for additional instructions
1/ Update Payment method and/or billing details
Click on 'Change' under 'Payment Method':
Then click on 'Change Payment' as shown below:
Error message 404: Customer not found - if you received an error message instead of the screenshot above, please switch to your other A2X account using the blue dropdown bar in the upper right corner.
You can change your payment method and/or email in the next form either in Credit Card or PayPal tab, depending on how you pay. (Your current billing name and email will show. The below screenshot is only for illustration purposes.)
Click on 'Update Subscription' to complete the email or payment method change.
When your next subscription payment goes through, you can either check for the invoice in your email inbox or check A2X Settings > Billing, where you should see the new email in the 'Payments' section, 'Paid By' column.
This means that you've successfully changed your billing email and it will be reflected on your next monthly billing!
Please Note: Here is also where you can download all of your monthly invoices in PDF format, simply by clicking Print next to them.
2/ Upgrade/Downgrade subscription plan
Select the 'Upgrade or Downgrade' button
Select 'Change Plan' and pick the plan you wish to move to:
3/ Cancel subscription
Click on the red 'Cancel Subscription' button and follow the prompts.
Please Note: Your account will revert to a free trial and you will be able to return anytime to resume your accounting on A2X.
If you have any questions or need assistance with invoice settings, feel free to email our support team at firstname.lastname@example.org.
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