General Use & Operations

Why are some of my settlement files missing?   
  There are several reasons why A2X may not be able to fetch all of your settlement file data from Amazon's API. Please try the steps below: Check...
Wed, 4 Jan, 2017 at 4:51 AM
Where are my settlement files. I do not see any settlement files after more than 1 hour?           
The reasons that no settlement files are available are similar to the reasons some might be missing, so please check the possible causes in the article titl...
Wed, 4 Jan, 2017 at 4:54 AM
How long does it take for new settlement files to appear in my A2X account?
A2X will check your Amazon account for new settlement files every day, as soon as it finds them they are imported to A2X. If you have a new settlement file ...
Wed, 4 Jan, 2017 at 4:58 AM
Can I change my Google Account? Can I invite other users to my Account?
You cannot change Google Accounts, but you can invite other Google Accounts, including another that you use - to allow multiple users to access a single A2X...
Wed, 4 Jan, 2017 at 5:04 AM
Can I create more than one A2X account?       
Yes you can create a new A2X account, and invite the same or different users to the account. This allows you to administer multiple accounts in different ma...
Wed, 4 Jan, 2017 at 5:06 AM
How do I know which accounts and tax rates to use for each Amazon income and expense type?   
Amazon has hundreds of different fees, adjustments, charges and revenue transaction types. Exactly how businesses treat each type in their accounting softwa...
Sat, 4 Feb, 2017 at 6:46 PM
How do I map accounts and tax rates to each Amazon income and expense type?             
You can hand-select every individual account and tax rate when reviewing a settlement. Your selections will be saved and applied to matching transaction typ...
Sat, 4 Feb, 2017 at 6:47 PM
What are product types used for and how do I configure them?
Product Types are a way of grouping products together for special tax or accounting treatment in your accounting software (Xero or QuickBooks).  If you ...
Sat, 4 Feb, 2017 at 6:49 PM
What are Amazon Accounts and Amazon Markets?       
Each Amazon Account is a single login to Amazon Seller Central, it represents one Amazon Merchant. Each Amazon Merchant can sell on one or more Amazon m...
Wed, 4 Jan, 2017 at 5:18 AM