This article explains the process of removing A2X entries from QuickBooks Online (QuickBooks Online). You may find yourself wanting to do this if you change the format that your settlements are being sent to QuickBooks Online in.
For example, if you were originally grouping your settlements by SKU but have since changed that setting to 'Group All Sales' you may want to resend settlements to QuickBooks Online that have already been sent over from A2X. In this case, you would need to delete the original entries in QuickBooks Online so you don't end up with duplicate journal entries.
In this guide we will use the following settlement as an example:
10 Jan, 2018 to 24 Jan, 2018
In the above scenario the settlement has already been sent to QuickBooks Online, since then we have decided to change the settings in A2X from 'Group Sales by SKU' to 'Group All Sales', so we need to remove the original entry in QuickBooks Online.
To do this we first need to find the journal entry in QuickBooks Online so that we can delete it.
There are many ways to get to the A2X journal entries in QuickBooks Online but a quick way is to click in the search box in the top right of the QuickBooks Online page as shown below.
When you click in the search box a drop down box will appear showing your recent transactions. You can see in the below screenshot the entry we are wanting to delete is noted there.
We can see that the second entry in the drop down list above is our settlement example 1. This is the settlement with the date range of the 10th of January to the 24th of January. If we click that entry the journal will open which is where we will be able to delete the entry.
Once the journal entry has opened, you can then click 'More' at the bottom of the QuickBooks Online page as shown below. This will bring up further options and one of them will be 'Delete'. This will delete the journal entry and will remove any match that you had in your banking section of QuickBooks Online.
You are now ready to resend over the settlement to QuickBooks Online!!!
If the settlement crosses over a two month period (January and February) A2X will have split the example settlement by month. So one portion of the settlement will be dated January and the other portion will be dated February in QuickBooks Online. It is important to ensure you remove both parts of any split settlements from QuickBooks Online.