FAQs

These questions are relevant to Amazon sellers and Accounting firms (who use A2X for their Amazon seller clients).

When will these new plans be available?

Available now. Please contact us at contact@a2xaccounting.com for access.  Publicly available in late February.

How do I know if I am currently on a COGS beta plan?

Either:

In Settings > Costs tab will have COGS enabled

In Settings > billing your plan will include the word COGS e.g. Starter with COGS (beta)

What happens if I am on a current plan that does not have COGS beta turned on?

No action required. If you or your clients do not need COGS or FBA stock valuation and are currently not trialing COGS beta, you can remain on the same plan. We will honor the current plans and pricing for existing clients.

What happens if I am currently trialing COGS beta and want to continue using COGS?

Please upgrade to a new 2018 Starter, Standard or Premium plan. The COGS beta period is ending and that functionality will be turned off in April 2018.    It will take approximately 2 minutes to make the change to a new 2018 plan.
How to I do this?

What happens if I am on the Mini Plan and am currently trialing the COGS beta features?

Please contact us. The new 2018 Mini plan doesn’t have COGS functionality - continued access to the new features on the Mini plan will be by special arrangement.

What happens if I am not using COGS but would like to start using the feature?

Please upgrade to a new 2018 Starter, Standard or Premium plan.   It will take approximately 2 minutes to make the change to a new 2018 plan.  

How to I do this?

What happens if I would like to start using the FBA stock valuation functionality?

Please upgrade to a new 2018 Starter, Standard or Premium plan.

How to I do this?

What happens if any new clients I on-board have very low order volumes however would like to use COGS or FBA stock valuation?

Please subscribe them to the 2018 Starter plan, which is the entry level for COGS and FBA stock valuation.  The new 2018 Mini plan does not include COGS and FBA stock valuation. 

How will I know that I have selected an old or a new plan when adding a new A2X subscription?

As of late February 2018 only the new plans will be available for you to subscribe to. Prior to late February 2018 only the current plans will be available for you to subscribe to however please feel free to request the new plans right now by contacting us at contact@a2xaccounting.com.

What happens if I am currently trialing A2X and have not yet subscribed to a plan?

Depending on the date at which you decide to subscribe to A2X (choose your price plan and add your payment details) you will either be given the option to choose the old plans or the new plans.  The new plans will be available toward the end of February.  

Will my coupon code still be valid when I upgrade my existing COGS beta plan to a new 2018 plan?

Yes it will.  When you change your plan any coupon code you have will remain in place.  You DO NOT need to enter it again.

What happens if I am on an existing plan but I need to change plans as my orders are too high for the current plan?

The change will be made to the new 2018 plans.  

How do I learn how to use COGS and or FBA stock Valuation?

In the first instance please refer to the following articles.  

COGS

FBA Stock Valuation

If you require further assistance/training please contact us at contact@a2xaccounting.com  and we will organize training for you.

 

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