FAQs

Iona Bird avatar Ashley Schroder avatar Karen Brady avatar +1
30 articles in this collection
Written by Iona Bird, Ashley Schroder, and Karen Brady and 1 other

Payable to Amazon / Successful Charge: What are they and how do I account for them?

Iona Bird avatar
Written by Iona Bird
Updated over a week ago

A2X and the GDPR

Learn more about GDPR, privacy policy changes and your consent
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

Understanding Amazon Transactions:

What do these Amazon transactions mean?
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Amazon Settlement formats: V1 and V2 flat file

Amazon settlement report formats flat file V1 and V2 and how to switch between them
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How to do Bulk Actions for Settlements

What are Bulk Actions used for? You can mass refresh, delete or send settlements. Send all settlements in one operation.
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Product Type Grouping

Similar Product Types? Grouping for Tax Treatment?
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

What are Amazon Pay by Invoice (Business settlements) and how do they work?

Amazon Pay by Invoice settlements (business settlements) are typically smaller, on a different payment cycle
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

2018 Plans and COGS beta trial - FAQ

All there is to know about the new 2018 Plan changes
Carmen Montgomerie avatar
Written by Carmen Montgomerie
Updated over a week ago

What is Marketplace Facilitator Tax and how do I account for it?

MarketplaceFacilitatorTax-Principal MarketplaceFacilitatorTax-Shipping
Iona Bird avatar
Written by Iona Bird
Updated over a week ago

How much history can I get and how do I get it?

Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Can I track FBA shipments for sales through other channels such as Shopify, Magento or eBay?

Handling multi-channel non-amazon sale shipments in A2X
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How to reconcile Seller Central Payments Screen to the A2X settlement summary

Helping you match what you see in Seller Central to A2X summary transactions
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

What are Amazon Accounts and Amazon Markets?       

Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

What is an Amazon Marketplace Region?

What marketplaces are in each region? What about Japan?
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Why are some of my settlement files missing?   

missing settlements, missing transactions
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How long does it take for settlements to appear in my A2X account?

Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How to Request Settlement History inside A2X

Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How far back in time can A2X import Settlements from Amazon?

Can I import summaries from the beginning of the year?
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How do I add multiple A2X accounts to one User login

How do I access all my A2X accounts?
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Can I change my Google Account? Can I invite other users to my Account?

Invite other Google Accounts, including another that you use
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

A2X says connected to Xero (or QuickBooks) but shows "Unknown Company"

Settlements are not sending to the accounting software
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How do I change the email address on my A2X monthly billing?

Manage your billing email inside A2X.
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How do I connect multiple A2X accounts to the same Xero or QuickBooks Online account?

If you have two or more A2X accounts, you can connect both with one Xero or QuickBooks Online account by sharing the connection.
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How do I know which accounts and tax rates to use for each Amazon income and expense type?   

Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How does A2X convert a foreign currency to my home currency so I can reconcile deposits?

How A2X handles multi-currency
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How to use an A2X coupon code

Where to put an A2X coupon code when subscribing
Ashley Schroder avatar
Written by Ashley Schroder
Updated over a week ago

How do I cancel my account?

Cancel my subscription
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Does A2X handle sales and fees from other channels such as Shopify, Magento or eBay

Importing the sales, fees and other transactions from Shopify, Magento, BigCommerce or eBay into Xero or QuickBooks Online
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

Does A2X actually import the individual orders? Or does it only do the summaries?

What is imported in the settlements from Amazon
Karen Brady avatar
Written by Karen Brady
Updated over a week ago

How do I map accounts and tax rates to each Amazon income and expense type?             

What do I need to know about the Accounts and Taxes mapping feature?
Karen Brady avatar
Written by Karen Brady
Updated over a week ago